Current turn-around time on cleanings or tune-ups is:
If you are experiencing a challenge with your sewing machine, please feel free to bring in your machine as well as your thread and your project so that we can re-produce the issue. Our service technicians work right on-site and no appointment is necessary for a consultation or an estimate.
Immediate consultations/estimates are generally available Tuesday - Friday. We will do our best to take a look at your machine immediately on Mondays, Saturdays and Sundays, however it may not be able to be diagnosed until Tuesday. Feel free to call ahead to see if we have a technician on site to take a peek at your machine.
We offer 2 levels of service. A "cleaning" is what most machines require. If your machine is forming stitches, but possibly having tension challenges the cleaning is more than likely what your machine will need. A "tune-up" is indicated when your machine is not forming stitches, or is skipping stitches, or isn't feeding properly. We go through and re-time the stitch formation parts and we complete a cleaning in this service as well. If multiple issues are happening with your machine, there may be labor charges in addition to servicing.
To help ensure the longevity of your machines, all sewing machine manufacturers recommend an annual service on the machine.
Feel free to call or stop by with your maintenance, repair or service inquiries. We look forward to helping keep your sewing machine performing at its best. Your sewing success is our goal!